Tasks

Key Responsibilities:

• • Overall Operations Management:
    • Oversee the day-to-day operations of the 3 locations, ensuring seamless coordination across all departments (groundskeeping, housekeeping, maintenance, F&B, guest relations, teams, etc.).
    • Develop and implement efficient operational systems and processes to ensure high service standards and consistent guest satisfaction.
    • Ensure the safety and security of all guests, employees, and property assets.
    • Monitor and maintain the properties to meet health and safety standards, regulatory requirements, and environmental best practices.

• • Team Leadership & Development:
    • Lead, mentor, and inspire a diverse team of department managers (groundskeeping, housekeeping, F&B, maintenance, guest relations) to deliver exceptional service and performance.
    • Coordinate regular training and professional development programs to enhance the skills and efficiency of all teams.
    • Foster a positive work culture with an emphasis on teamwork, accountability, and guest satisfaction.
    • Conduct performance reviews and provide constructive feedback to improve individual and team performance.

• • Guest Experience Management:
    • Ensure exceptional guest experiences across all properties, addressing guest concerns promptly and effectively.
    • Maintain high levels of guest satisfaction through personalised services and attention to detail.
    • Analyse guest feedback and implement corrective actions where necessary to continuously improve the guest experience.

• • Financial Oversight & Reporting:
    • Manage the financial performance of each property, including budgeting, forecasting, and cost control.
    • Monitor financial performance, track KPIs, and ensure profitability while maintaining quality standards.
    • Work with the accounting team to ensure accurate reporting, timely invoicing, and financial analysis.

• • Process Improvement & Strategic Planning:
    • Lead process improvement initiatives to increase operational efficiency and streamline procedures.
    • Identify opportunities for innovation and improvements in services, guest offerings, and property amenities.
    • Work closely with senior leadership to set long-term goals and business strategies for all three properties.

• • Vendor & Supply Chain Management:
    • Manage relationships with suppliers and contractors to ensure quality service and timely delivery of goods and services.
    • Negotiate contracts with vendors, service providers, and third parties to optimise costs and service quality.

• • Collaboration with Travel Agents & Agencies:
    • Establish and maintain strong working relationships with travel agents, tour operators, and other third-party booking partners to expand visibility and increase bookings.
    • Negotiate contracts and commissions with travel agents to maximise business opportunities.
    • Provide travel agents with updated information on the properties, special offers, and any new initiatives to ensure accurate representation of the resorts.
    • Work with the marketing and sales teams to develop strategies aimed at attracting travel agent bookings and increasing property reach.

• • Property Management
    • Work with the property managers and property quality managers to uphold the highest levels of standards across our 3 sites

Requirements

• • Proven experience as a General Manager or similar leadership role in the hospitality industry.

• • Extensive knowledge and understanding of hotel, villa, and resort management practices.

• • Strong leadership skills with the ability to inspire, motivate, and develop teams.

• • Excellent communication and interpersonal skills to interact with guests, employees, and vendors.

• • Financial acumen with experience managing budgets, financial forecasting, and cost control.

• • Experience in operational process improvement and implementing best practices.

Benefits

Contract Type: Full-time, permanent

Salary & Benefits: Competitive

Our Hiring Process:

• • Prescreening

• • Initial Interview

• • Assessment Task

• Final Interview

Desired Skills and Experience

Operations Management

Leadership

Training & Development

Performance Review

Guest Experience Management

Financial Oversight

Financial Reporting

Process Improvement

Strategic Planning

Supply Chain Management

Vendor Management

Property Management