Job Description:

We are looking for an experienced and dynamic General Manager to oversee day-to-day operations and ensure an exceptional guest experience. The ideal candidate is a strategic thinker, a natural leader and someone who thrives in a fast-paced hospitality environment.

Key Responsibilities:

• Oversee all resort operations, including front-of-house, back-of-house and service departments.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Lead, mentor and manage department heads to ensure seamless coordination and high performance.
• Identify opportunities for innovation, cost savings and service improvement across the resort.
• Collaborate with marketing, sales and events teams to drive occupancy and promote resort offerings.
• Ensure compliance with health, safety and hospitality standards.
• Resolve guest complaints and issues with professionalism, ensuring a positive experience.
• Monitor financial performance, budgeting and resource allocation to meet revenue and profitability goals.

Requirements:

• Excellent leadership, communication and problem-solving skills.
• Proven experience (5-7 years) as a General Manager or in a senior leadership role within the hospitality industry.
• A results-driven mindset with a focus on service excellence and guest satisfaction.
• Familiarity with hospitality management software and operational systems.
• Ability to inspire and manage diverse teams across multiple departments.
• Flexible schedule, including weekends, evenings and holiday periods.