JOB DETAILS:

THE ROLE
The General Manager will be responsible for the successful planning and execution of the eco lodge’s opening, ensuring a memorable guest experience that aligns with ENVI Standards, vision, and the property’s creative concepts. The General Manager plays a critical role in maximizing guest satisfaction and driving the strategic development of the property. Key responsibilities include building a strong and dedicated team, developing and implementing sales and marketing strategies and managing all financial activities such as budgeting and forecasting. This position requires an experienced and detail-oriented leader who can deliver on the
touch points mentioned and ensure that once we welcome our guests to the Lodge, we provide a genuinely regenerative experience.

RESPONSIBILITIES
Pre-Opening
• Establish a timeline for pre-opening activities and ensure all tasks are completed on time.
• Develop a budget for pre-opening activities and ensure that all expenses stay within the budget.
• Develop, implement, and manage ENVI’s operating policies and procedures.
• Hire and manage pre-opening staff, including selecting, training, and evaluating personnel.
• Oversee construction and handover of the hotel, ensuring that all specifications are met according to the Lodge brand standards.
• Develop and manage the Lodge’s pre-opening marketing efforts.
• Negotiate contracts with vendors and suppliers for the Lodge operations, order supplies and stock amenities.
• Secure necessary licenses and permits for the Lodge operations.
• Arrange for inspections by local and state authorities.
• Ensure that appropriate safety and security measures are in place.
• Prepare the Lodge for opening day
Daily operations:
• Ensure the Lodge operates and maintains ENVI’s sustainability standards at all times.
• Establish and maintain high-quality standards and ensure customer satisfaction.
• Ensure all departmental operations manuals are prepared and updated annually.
• Development of marketing, sales and communication strategies aimed at developing the occupancy rate and turnover of the company.
• Prepare a yearly marketing plan for the Lodge in cooperation with the Sales & Marketing Department, including competitor analysis and a revision of National
and global trends.
• Maintain an active relationship with the Lodge PR manager/company to drive campaigns to be financially successful.
• Attend and actively contribute to all relevant staff meetings and Lodge training.
• Monitor and control staffing levels to ensure profitability and quality of service.
• Harmoniously and ethically manage human resources (organization, training, management) and maintain good relations with local authorities, service providers & suppliers.
• Prepare/consolidate the yearly budget for the Lodge in cooperation with the Finance Department.
• Daily financial management of the operation and monthly reporting according to the company’s criteria (meet the financial objectives regarding turnover, costs, and achieve profitability objectives).
• Monitor customer feedback and take corrective action as needed.
• Implementing and monitoring preventive maintenance plans facilitates general maintenance and maintains high-quality standards.
• Excellent relations with the local community and compliance with all local regulations.

REQUIREMENTS
• Minimum 5 years of senior management experience in a boutique hotel/resort or Safari/outdoor Lodge, including pre-opening experience.
• A higher education degree in Hotel Management, Hospitality Business Administration or a relevant field is an advantage.
• An energetic, proactive individual with experience in the sustainable concept of providing a personal and life-changing guest experience.
• Experience managing a safari lodge or boutique property and a genuine interest in the outdoors and nature.
• High standards of service excellence and a passion for the industry.
• Exceptional Food and Beverage knowledge and a creator of unique guest experiences.
• Strong financial capabilities.
• Exceptional English, an additional language would be preferable.
• A clear understanding of fundamental labor law and disciplinary procedures.
• A developmental approach to staff.
• Diligence and self-motivation to meet deadlines