Tikitam Palms, 5 star boutique hotel in Zanzibar, ranked No 1 by booking portal in 2019, Travel Award winner, unique in design, very private with pristine beach, exclusive 4 villas & 4 rooms only. Located on the Indian Ocean coast of Zanzibar in magnificent tropical garden.

Responsibilities

We are looking for hotel general manager, position available now with main missions as follows:

• ensuring flawless day to day operation of the hotel, at its full scope
• ensuring excellent room service quality & food service standards matching the 5 star mission of Tikitam Palms
• training & development of staff, setting up efficient processes & procedures
• securing full integrity of personnel, protecting company property & Clients comfort & security
• management of financial performance, protecting cash, assets & acting to local compliance
• creating a team spirit, be a role model of respect to people & the environment
• making sure the right maintenance schedules & actions are in place to secure good technical state of infrastructure
• ensure good working relationship with local administration, key stakeholder

Requirements: proven experience in 4-5 star hotel management, strong process & management skills in front office, housekeeping, F&B as well as the guest relations a must. Good communication skills, fluent English a must, other languages including Swahili a plus.

Important personal attributes for success: interpersonal skills, ability to interact with / understand local culture, self discipline, setting & executing standards, training personel. Attachment to details for both service as well as the quality management.

Understanding technical part of operation & management of property maintainance program.

We offer: 2 year contract with options to extend, accomodation on site in comfortable villa, Zanzibar climate. Salary and other C&B to be individually discussed.

• Management and Customer Service experience Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting Strong communications skills