TERALIFE is a leading medical tourism firm operating in Tanzania, dedicated to providing top-notch healthcare services and facilitating medical treatments in India. We are looking for a Front Office Associate (Healthcare).
Responsibilities:

• Make outbound calls to potential clients to promote TERALIFE’s medical services.
• Make calls to partners with new marketing information, appointments and follow-ups.
• Provide detailed information about medical treatments, procedures, and facilities available through TERALIFE.
• Address client inquiries and provide accurate information about the benefits of medical tourism in India and Tanzania.
• Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction.
• Schedule and coordinate appointments.
• Respond to queries generated through social media and digital ads.
• Maintain and update client databases with accurate information.
• Collaborate with the sales and marketing team to achieve sales targets and objectives.
• Provide regular feedback and reports on call outcomes and client interactions.

• Minimum of 1 year experience in telecalling, preferably in the medical or healthcare sector.
• Graduate in any field, preferably Biology.
• Fluent in English and Swahili, with excellent communication skills.
• Strong interpersonal skills and the ability to build rapport with clients.
• Ability to work independently and as part of a team in a hybrid work environment.
• Proficient in using Google Sheets, Google Docs other telecommunication tools.
• Excellent organizational and time management skills.
• High level of professionalism and a strong commitment to client satisfaction.