About the job

The Front of House Manager would be responsible for the day-to-day operation and management of the main restaurant, bar (food & veverages) at a members lounge, as well as help in catering operations (if and when applicable).

They are responsible for supervising front of house supervisor and staff, assist with back of the house operations and for reporting to the F&B Manager or General Manager.

·      Manage a team of front of house staff including scheduling, training, and general supervision and assist with back of the house operations (as and when needed)

·      Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained

·      Responsible for daily deposits, and the correct operation of the POS systems

·      Balancing of all daily and nightly cash drawers and POS

·      Inventory and maintenance of par levels for front of house items and those used within the lounge

·      Providing excellent customer service to guests and excellent leadership to employees

·      Enforce and monitor all health, safety, and sanitation standards in their area

·      Assist with catering function management as and where required

·      Handle guest complaints according to provided guidelines

·      Work closely with the Back of House Manager / Executive Chef to provide a seamless experience

·      Will report directly to the Food and Beverage Manager or General Manager

·      Responsible for quality assurance of products leaving their outlets

The purpose of the Front of House Manager is to assist in all aspects of food & beverage as well as customer service and experience. They provide a more detailed supervisory eye on the specifically front of house operations and customer experience.

Job Specification:

·      Experience in food and bar business (bar & restaurant experience)

·      Preferably Bachelor’s degree in a Hospitality related field

·      Excellent customer service and interpersonal skills

·      Organized and capable of multi-tasking with attention to detail

·      Knowledge of Microsoft applications including word and excel

·      High standards of personal hygiene and personal appearances

·      Ability to be on feet for several hours at a time

·      Experience using POS systems preferred

·      Must pass background check and medical / drug test