A subsidiary of the prestigious Emirates Group, Emirates Leisure Retail (ELR) are a renowned food and beverage retail operator, and our vision is to delight every customer with our passion for quality and service. We own and operate restaurants, cafes, and bars across the Middle East, Asia, Australasia, East Africa, and North America. Our diverse portfolio means we offer something for everyone across our 300+ global outlets. We strive to deliver exceptional experiences for our people, customers, and communities through operational efficiency and the highest standards of customer service at every touch point. Our portfolio includes globally recognized brands like Costa Coffee, Pret A Manager, Giraffe, and The Kitchen by Wolfgang Puck, alongside bespoke homegrown concepts like ZOMA.

Role Purpose

To ensure the seamless running of Spice Bar and other F&B outlets at the Zanzibar Airport in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover, profitability, gross margins, labour ratios and all other costs

Key Responsibilities

• To be the custodian of the ELRZ Brand’s, delivering exceptional standards of quality, service and product to our customers.
• Support Ops management on Profit & Loss responsibility and accountability for the outlets
• To manage and develop the team by delivering training where needed, administering performance appraisals and handling employee relations, in line with the growth expectations of the business.
• Review and communicate financial information to assist in proactive and timely decision making.
• Support Ops and Inventory Management with monthly stock-takes and review results and variances with relevant departments ensuring that in-house control systems/ audit requirements are adhered to
• Ensure all kitchen and food and beverage operations are following all legislated health and licensing guidelines

Required Qualification and Experience:

• Minimum 7 years of experience in the F&B Industry
• Must have HACCP certification
• Proven track record of delivering high quality service and operations
• Strong entrepreneurial skills and ability to drive topline revenues
• Ability to effectively communicate with people at all levels and strong interpersonal and conflict resolution skills
• Ability to manage a multicultural team and displays leadership skills

Desirable Skills and Experience:

• Knowledge on local Authorities rules, regulations, and guidelines
• Hotel School Qualification

What we offer

Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That’s why we’re passionate about offering a wide variety of delicious and high-quality products. We’re committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We’re committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.