Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity.

Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world.

The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.

For more information on what we are building, check out www.jazaenergy.com

Position Overview:

The Field Technician owns technical operations and issues at the assigned cohort. The Field Technician is mainly responsible for maintaining reliable technical operations at Hubs in the region to ensure Hub uptime.

Accountabilities:

• Own and manage Energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
• Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time)

 Responsibilities:

• Constantly monitor Hub energy in the region to prevent downtime (time in the danger zone)
• Troubleshooting defective packs at the region to have no less than <2% of packs in a defective state in the region, and ensure data is collected and logged correctly.
• Monitoring of Swap% and PV% at all Hubs in the region, ensuring Hubs with >80% are escalated.
• Complete Hub commissioning, and testing, and provide sign-off for Hub go-live.
• Set up Hub phones, and Hub controllers and maintain accurate records of Hub data in the dashboard.
• Accurately file, respond to, update, and escalate technical issues in Gitlab
• Remotely troubleshoot and resolve Hub performance issues
• Travel to Hubs to resolve issues requiring in-person troubleshooting/repairs.
• Perform routine Hub energy system maintenance
• Ensure connectivity at Hubs
• Monitor and review technical reports
• Test, troubleshoot and repair defective products
• Keep accurate records of Hub Equipment and product component inventory (including defects)
• Communicate technical issues to the Regional Coordinator
• Maintain an up-to-date understanding of the roles and technologies of Field Technician via the Jaza Tech Handbook.
• Test new products and firmware as needed.

Qualifications:

• Diploma or Degree in a Renewable Energy Engineering and/or Electrical Engineering
• Prior experience with troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
• Familiarity with using diagnostic tools, software, and data analysis applications will enable effective monitoring and issue resolution.
• The ability to analyze technical problems, identify root causes, and implement effective solutions is essential.
• Clear and concise communication, both written and verbal, is necessary for interacting with team members, reporting issues, and documenting processes.
• The role requires continuous learning and adaptation to new technologies and procedures.
• The ability to work independently, prioritize tasks, and take initiative is crucial in a dynamic environment.
• Collaborating effectively with colleagues and supporting team goals is essential for success.