Duties & Responsibilities:

• Calm and professional interaction with both suppliers and travel planners, telephonically & via email
• Creative and out of the box planning and designing of itineraries
• Handling reservation requests either email or telephonic
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
• Professional servicing of dynamic direct guests
• Proactive selling of products and services ensuring the best possible safari for the guests
• Expanding product knowledge through attending training sessions
• An independent, curious and “can do it” nature
• Care of the people, Care of land, Care of the wildlife

Skills & Competencies:

• A good knowledge on FIT and Groups policies and procedures
• Communication skills and a good command of the English language
• Tourplan reservations system, added advantage
• Time & desk management
• Exceptionally customer focused
• Creativeness, flexibility, high energy and patience
• Must have at least 4 years reservation experience preferably in a tour operating environment, not hotel or car rental reservations