1.0 Background
As the contact point for consumers, debt collectors need skills that will develop a positive relationship with the consumer and result in collecting payments. On any given day, a debt collector is expected to perform a wide range of duties that require excellent communication, empathy, problem-solving skills, a desire to learn, and proficiency with technology.

2.0 KEY RESPONSIBILITIES.

Debt Collection

• Reconcile client accounts so that they properly reflect what is outstanding
• Following up of payment advices
• Handle customer complaints and escalate accordingly.
• Calling customers on follow up of debts as per the provided Call list and instructions given by the credit controller.
• Collecting cheques
• Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
• Maintain debtor’s book to ensure that the debt status is accurate and latest.
• Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
• Post customers’ check and ensure timely credit transfer.
• Review collection queue to perform collection activities accordingly.
• Adhere to customer policies and procedures.
• Close a specific number of collection accounts each month to meet assigned target.
• Contact debtors and implement repayment schedules and terms.
• Assist the company to take legal action against debtors by providing necessary information.
• Maintain security and confidentiality of company and customer information.
• Follow legal requirements during debt collections to avoid legal issues.
• Attend educational programs for professional growth and skill development.
• Update and distribute customers statements
• Demand letters to bad debtors
• To file and safe custody the demand letters and invoices
• Action plan report
• To plan and organize collection meetings

Documentation:

• Ensuring all invoices for Head office are filed correctly.
• Extract invoices as and when required for debt follow up.
• Compiling required documents for legal purposes.
• Ensure receipt of all invoices from warehouse, checking to ensure clients have signed it off and it is filed accordingly (serial numbers).
• Maintain proper filing system for