About the job

Customer service team leader with loan experienceJob Description:Team Leadership:

• Lead, motivate, and mentor a team of customer service representatives.
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment that encourages continuous improvement.

Loan Expertise:

• Possess an in-depth knowledge of various loan types, including personal loans, mortgages, auto loans, etc.
• Understand loan application processes, eligibility criteria, and documentation requirements.
• Stay updated on lending industry regulations, compliance standards, and best practices.

Customer Support:

• Handle escalated customer inquiries and complex issues related to loans.
• Provide expert guidance to customers regarding loan terms, repayment options, interest rates, and more.
• Ensure timely and accurate resolution of customer concerns, maintaining a high level of customer satisfaction.

Process Enhancement:

• Collaborate with internal teams (e.g., underwriting, credit, operations) to streamline loan processes and improve efficiency.
• Identify areas for process improvement and implement strategies to enhance the overall customer experience.

Training and Development:

• Develop training programs and materials to educate team members on loan products, services, and customer service techniques.
• Conduct regular training sessions to keep the team informed about updates in loan offerings and industry trends.

Data Analysis and Reporting:

• Utilize data analytics to monitor key performance metrics and generate insightful reports.
• Use data-driven insights to identify trends, patterns, and areas for improvement in loan-related customer interactions.

Customer Relationship Management:

• Build and maintain strong relationships with customers, understanding their financial needs and goals.
• Proactively engage with customers to provide personalized loan solutions and recommendations.

Qualifications:

• Good knowledge of loan products, lending regulations, and compliance standards.
• Excellent communication and interpersonal skills.
• Good in data analysis and reporting tools.
• Demonstrated ability to lead, motivate, and develop a team.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Problem-solving skills and a customer-centric mindset.
• Professional certifications related to lending or customer service are a plus.

Please send your resume to Only qualified candidates will be contacted.