JOB DETAILS:
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Service Representative (Zuku Fiber TZ & DTH for Arusha), who will work independently to provide professional and focused customer service both internally and externally.

He/she will be reporting to Customer Experience Team leader B28 &B2C.

• Customer Service Representative will be responsible for;
• Handle inbound and outbound customer interactions. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction.
• Educate customers on competitive pricing and product information; comparing and contrasting our products versus competition.
• Responsible for skillfully retaining customers through positive relationship building
• Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
• Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
• Provide exceptional customer care across all call types including escalations, technical support and billing.

Qualifications
• Experience over 1 year in a Retention/Churn team in a Telco/ICT company
• Customer-centric mentality & passion for the customer
• Effective verbal communication skills, including grammar and tone