Job Description

Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Service Representative(ZukuFiber TZ), who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to Senior Team Leader, Customer Service Tanzania.

Customer Service Representative will be responsible for;

Handle inbound  and outbound customer interactions. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction.

Educate customers on competitive  pricing  and product information; comparing and contrasting our products versus competition.

Responsible for skillfully retaining customers through positive relationship building

Identify reason(s) for disconnect and overcome  objections  in an effort to retain the customer

Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers

Provide exceptional customer care across all call types including  escalations, technical

support and billing.

Qualifications

Experience over 1   year in a Retention/Churn team in a Telco/ICT company

Customer-centric mentality & passion for the customer

Effective verbal communication skills, including grammar and tone

Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com