JOB DETAILS:
SUVACOR LTD is Tanzania’s innovative coffee & tea company and distributor of premium coffee and hygiene brands, providing comprehensive solutions for food service and hospitality businesses In Tanzania and Zanzibar, Official distributor for Diversey, TORK, Lavazza and many other Premium Brands. Producer of Africa's Best Coffee & Tea. Our unique value propositions meet your needs in every operation, from small remote camps to restaurants to catering to coffee shops to large scale hotel properties.

POSITION: CUSTOMER SERVICE OFFICER (3)
REPORTING TO: OPERATIONS LEAD
LOCATION: DAR ES SALAAM &ZANZIBAR

RESPONSIBILITIES:
1. Ensure that the Reception/ Office area is always clean and organized.
2. Stay informed on all company services and products so customer inquiries can be answered correctly and on the spot.
3. Process customer orders of products and services
4. Efficiently making and returning phone calls or emails in a timely manner. Every call/ Email must be returned/ replied within the same day.
5. Handle customer complaints and questions regarding problems with orders and always make an update in the intranet.
6. Make sure orders are delivered to customers on time with an invoice, and a returned signed invoice is filed in the office file.
7. Process customer orders of products and services
8. Ensure that operational activities are executed within allotted budget and timelines following procedure established. E.g. Order receiving procedure, Purchase Invoice receipt procedure, payment making procedure etc.
9. Make sure orders are delivered to customers on time with an invoice, and a returned signed invoice is filed in the office file.

Education : Advanced diploma in business studies, Bachelor's degree in business studies is an added advantage
Experience: Minimum of three years experience in related field

1. All Cv’s and Cover letters should be sent to hr@suvacor.com. 
2. write the name of the position you are applying as the subject of the email
3. Ensure all referee’s from previous employers