JOB DETAILS:
Customer Service Executive
Responsibilities :-
• Manage large amounts of incoming phone calls & emails.
• Generate & Channel sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools and manuals.
• Meet personal/customer service team sale call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and closure.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Skills and Experience:
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Knowledge of Information Communication Technologies & Trends
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Minimum Education:
• High School Diploma or Higher

Submit your application to hr@airpay.tz