Customer Service Agent (CUM) Sales
Location | Dar es salaam, Tanzania, United Republic of |
Date Posted | October 27, 2020 |
Category | Customer Service Management |
Job Type | Full-time |
Base Salary | 300000 |
Currency | TZS |
Description
Job Summary
We are looking for a customer service representative to manage customer queries and complaints.
- Minimum Qualification: Diploma
- Experience Level: Entry level
- Experience Length: 1 year
Job Description
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Duties and responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications and skills:
- A diploma in a related field (Accountancy, marketing, finance will be a plus).
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary and remunerations:
The salary is 400,000/= Tshs