About the job

As the face of your location you’ll be the first point of contact for your members. You’ll run point with day-to-day tasks to ensure operational success and help make the member’s experience the best that it can be.

Your Key Responsibilities:

Operations

·       Manage day-to-day community operations to exceed member expectations and uphold quality and standards of the firm.

·       Conduct member feedback analyses to address opportunity areas and create action plans

·       Develop and maintain relationships with third-party partners to ensure efficient and effective operations and oversee completion of work orders

·       On-board and welcome new members warmly by managing their move-in process.

·       Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards.

·       Ensure education and enforcement of the firm's policies and procedures for all members.

·       Be the first point-of-contact in your country and responsible for sourcing clients on behalf of the company.

·       Be responsible to represent the company in a professional manner to any prospective

·       client.

Sales

·       Manage leads and tour pipeline in our Customer Relationship Management platform

·       Create and implement outreach, lead generation, and sales conversion strategies with local and corporate team to help maintain occupancy goals

·       Assist with updating the marketing platforms to attract new clients

·       Help develop marketing ideas to reach new audiences.

About you:

Qualifications:

·       College graduate with four-year degree

·       6+ years of experience in Management consulting, sales, or operations

·       Experience in customer service

·       Financial literacy, project management and business operations experience a plus

Critical Competencies for Success:

·       Excellent interpersonal, verbal, and written communication skills

·       Strong organizational and project management skills; Excited to wear many hats and handle several projects at once

·       Passion for working with people, creating amazing experiences, and leading with hospitality

·       Takes initiative and is a proactive contributor always focused on continuous improvement

·       Attention to the small details, ensuring quality and standards are never compromised

·       Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:

·       You aim to surpass expectations, not just get the job done but go above and beyond

·       You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks

·       You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community

·       You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task

·       You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

·       You find a way to make the member happy in each interaction so they walk away with a smile

·       You make great effort to build relationships with the clients and fellow ambassadors, partners, vendors, and building management

Imaan consulting is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Imaan consulting has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.