About the job

Role: Community Manager

Designation: Community Manager

Job Description

Company Overview: At the forefront of the cloud gaming industry, our client integrates cutting-edge technologies like cloud computing, AI, blockchain, media codecs, and low-latency streaming. They are dedicated to achieving innovative solutions in cloud gaming.

As a Community Manager for our client company in the gaming industry, you will play a crucial role in nurturing a vibrant and engaged community around their gaming products. Your responsibilities include building and sustaining strong relationships with players, fostering community engagement, and ensuring a positive and inclusive experience for all community members.

Key Responsibilities

• Community Engagement:
  • Develop and execute strategies to enhance community engagement across various platforms, such as forums, social media, and in-game channels.
  • Cultivate a positive and inclusive community culture aligned with the client company's values.
• Player Support:
  • Act as a liaison between the community and the client company, promptly addressing player queries, concerns, and feedback.
  • Collaborate with customer support to ensure timely resolution of player issues.
• Content Creation:
  • Generate engaging and relevant content for the community, including announcements, updates, and community highlights.
  • Encourage user-generated content and initiatives within the community.
• Events and Initiatives:
  • Plan and execute community events, tournaments, and initiatives to maintain an active and enthusiastic community.
  • Coordinate with marketing teams to align community initiatives with overall promotional efforts.
• Moderation:
  • Enforce community guidelines and moderate discussions to maintain a positive and respectful environment.
  • Identify and address instances of toxicity or inappropriate behavior.
• Feedback Collection:
  • Collect and analyze feedback from the community regarding game features, updates, and overall experience.
  • Provide actionable insights to the development and product teams.
• Social Media Management:
  • Manage and grow social media channels, creating engaging posts and interacting with the audience.
  • Stay informed about gaming trends and adjust social media strategies accordingly.
• Community Advocacy:
  • Identify and engage with passionate community members who can act as advocates for the client company.
  • Build and nurture relationships with influential community members.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience as a Community Manager in the gaming industry.
• Strong understanding of gaming communities and trends.
• Excellent written and verbal communication skills.
• Ability to handle challenging situations with empathy and professionalism.
• Familiarity with various social media platforms and community management tools.

Note: This role involves collaboration with the client company in the gaming industry, requiring effective communication and alignment with their values and goals.