To manage and coach a team of Account Managers to retain and maximize volume and profitability for new and existing customers of the sales team.

Main duties & responsibilities

· Agree, monitor and achieve individual and team sales targets for both new and existing customers and be accountable for the overall team performance in line with business plans (e.g. margin, growth, named customer, and trade debtor target.)

·      Motivate and lead the team to exceed set sales targets through the implementation of sales tools and processes.

·      Provide input to the development of sales sector strategies. Provide leadership to develop and implement approved marketing initiatives and customer value propositions.

·      Ensure through personal involvement in significant negotiations, the creation and maintenance of relationships with key customers and key stakeholders.

·      Coach the team to meet development goals and to exceed team and individual targets – provide development guidance to team and be accountable for personal and team development

·      Set, monitor and act upon Key Sales Indicators to motivate and manage staff. Provide regular performance feedback to team members and conduct/facilitate the performance management process.

·      Develop and maintain good working relationships and contacts at the appropriate levels with the Service Providers to assist Account Managers & FLTS to resolve complex issues across functions and improve customer service levels.

·      Ensure that team and self, work within agreed authority levels with credit management, pricing, etc. to ensure that there is minimum risk to the company.

·      Ensure that the team is providing the required level of service to customers at the most appropriate cost.