Job Responsibilities:
• Responsible for the daily management and training of loan recovery agents.
• Manage and coordinate the daily work of loan recovery team and lead the team to achieve performance goals
• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful collections on outstanding debt.
• Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
• Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
• Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
• Research and docking work of payment companies, communication companies and delivery companies.
• Writes letters or approves form letters for use in collection attempts.

Job Requirements:
• Degree in Finance, Mathematics, Economics or any other related field
• 2-3 years’ experience in credit and Collections
• Team management experience, collecting (loan recovery) experience is preferred;
• Excellent verbal and written communication skills
• Billing or coding experience
• Familiar with office software, especially EXCEL and WORD
• Proficient in office software operation, especially the use of Excel formulas

Only shortlisted candidates will be contacted.