Objectives of this role:

• Identify, track, manage, and investigate delinquent customer accounts;
• Work closely with customers to negotiate payment arrangements;
• Cultivate working relationships with customers, guiding them through the repayment process;
• Follow up with customers to ensure payments are made in a timely manner;
• Keep records of all customer communications to build individual debtor cases.

Responsibilities:

• Contact and track debtors, encouraging timely repayment;
• Handle customer questions, complaints, and inquiries;
• Identify gaps in the system and recommend solutions;
• Build trust with debtors;
• Negotiate payment plan arrangements with debtors.

• Outstanding interpersonal skills;
• Clear, persuasive verbal and written communication;
• Good negotiation skills;
• Problem-solving mindset;
• Team player.

Preferred qualifications

• Customer service experience;
• Good knowledge of MS Office;
• 1+ year of experience as debt collector will be preferred;
• Experience working in a deadline-driven environment.