Clothing Shop Supervisor

at TAZA Global Limited
Location Arusha, Tanzania, United Republic of
Date Posted January 1, 2024
Category Management
Retail
Sales and Marketing
Supervisor
Job Type Full-time
Currency TZS

Description

Clothing Shop Supervisor is responsible for overseeing the daily operations of a clothing store. They manage a team of salespersons, ensure excellent customer service, optimize sales and inventory management, and maintain a visually appealing store environment. Their role involves supervising staff, monitoring sales targets, and ensuring the shop operates efficiently.

Key Responsibilities:

Staff Management:

  • Supervise and lead a team of salespersons, providing guidance, training, and support.
  • Assign tasks and set performance goals, conducting regular evaluations and providing feedback.
  • Coordinate work schedules and manage employee attendance.

Customer Service:

  • Ensure exceptional customer service is provided by the sales team.
  • Address customer inquiries, concerns, and complaints effectively and professionally.
  • Train staff in product knowledge and customer service skills.
  • Foster a customer-focused environment to build customer loyalty and satisfaction.

Sales and Inventory Management:

  • Set sales targets and monitor sales performance, implementing strategies to achieve and exceed goals.
  • Oversee inventory management, including stock levels, restocking, and merchandise displays.
  • Analyze sales data and customer feedback to make informed decisions about stock selection.
  • Coordinate with suppliers for timely and efficient product deliveries.

Visual Merchandising:

  • Ensure the store layout and displays are visually appealing, following company guidelines.
  • Organize merchandise to optimize product visibility and enhance the overall shopping experience.
  • Implement seasonal and promotional displays to attract customers and drive sales.

Operational Efficiency:

  • Develop and enforce operational policies and procedures for the shop.
  • Monitor and improve efficiency in sales processes, inventory management, and customer service.
  • Collaborate with other departments to streamline operations and meet business objectives.

Reporting and Analysis:

  • Generate regular reports on sales performance, inventory turnover, and customer feedback.
  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Provide insights and recommendations to management based on sales and customer behavior analysis.

Store Maintenance:

  • Ensure the shop is clean, organized, and well-maintained at all times.
  • Supervise maintenance activities, including repairs and renovations, to create an inviting atmosphere for customers.
  • Implement security measures to prevent theft and losses.
Required profile for job ad : Clothing Shop SupervisorQualifications:

  • Bachelor’s degree in Business, Retail Management, or related field (preferred).
  • At least 3 years experience in retail management, preferably in a clothing or fashion retail setting.
  • Strong leadership, communication and interpersonal skills.
  • Knowledge of retail management software and tools.
  • Ability to analyze sales data and trends to make data-driven decisions.
  • Creative mindset with a keen eye for visual merchandising.
  • Customer-focused attitude and dedication to providing exceptional service.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
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