As an insurance claims handler, you'll typically need to:

provide advice on making a claim and the processes involved
process new insurance claims notifications
collect accurate information and documents to proceed with a claim
analyse a claim made by a policymaker to establish whether it satisfies the policy conditions
guide policyholders on how to proceed with the claim
identify reasons why full payment may not be made
explain to policyholders when their claim is not covered
contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's property
monitor the progress of a claim
investigate potentially fraudulent claims
liaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim
prepare an initial estimate of costs and then closely monitor and keep a record of costs
get advice from external specialists, such as loss adjusters and forensic accountants, on complex cases
ensure fair settlement of a valid claim
ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
handle any complaints associated with a claim
manage all administration aspects of the claim
adhere to legal requirements, industry regulations and customer quality standards set by the company.