Overview

Tortilis Tanzania is hiring for the position of Camp Supervisor. We are seeking a dedicated individual to oversee camp operations, ensure cleanliness, and foster a collaborative team environment. The role involves ensuring clients receive exceptional service, including well-served meals and drinks, while addressing client requests or complaints in coordination with the operations department.

Position: Camp Supervisor

Duties and Responsibilities

• Ensure overall repairs and maintenance of the property are followed through, focusing on preventive maintenance in coordination with the Operations Department.
• Answer inquiries regarding services and attend to clients’ complaints.
• Manage guest services and activities provided by staff.
• Ensure monthly and weekly stock takes are done and submitted on time according to the financial timeline.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Oversee staff-assigned duties and ensure compliance with camp standard operating procedures and National Parks rules.
• Manage all daily, weekly, and monthly operations of the camp.
• Ensure all guests receive an excellent hospitality experience, compliant with the camp’s high standard of service offering.
• Maintain strong cooperation and communication with operations departments and their teams.
• Ensure general data is accurate, timely, and consolidated, and measure the performance of individual staff.
• Oversee health and safety, including protection of all guests, staff, property, and equipment (all company assets to be managed to limit potential loss to the company).

Qualifications

• Minimum 2-3 years’ experience in the hospitality industry as a supervisor.
• Leadership skills, guest-oriented, strong communication skills.
• Team orientation, faithfulness, and excellent leadership skills.
• Flexibility, commitment, dedication, and reliability.
• Good manners and a positive attitude.
• A hospitable and service-oriented attitude.

If you meet the criteria for the Camp Supervisor position, please send your CV, cover letter, and professional certificates to hrm@tortiliscamps.com. The email subject must read: APPLICATION FOR CAMP SUPERVISOR. Applications without this subject line will not be considered.

Note: Only shortlisted candidates will be contacted. If you do not hear from us, please accept that your application did not meet our requirements. Early applicants will be given priority.