INOI Bank innovative online loans services provider led by techno-financial experts working on a mission to bring simplicity and convenience in the way people borrow money.
We use innovative technologies and allow our customers to access lending services quickly. No formal approval procedures. Customer are able to get the loan approved within 24 hours without visiting the bank. Now we are starting our operations in Tanzania and looking for energetic people to join our dynamic, professional Call-center team
WHAT CAN WE OFFER:

Income: official salary, fix + performance-based bonus
Work in dynamic international environment
Potential of growth
Employee Referral Rewards

JOB DESCRIPTION
As a Call center specialist, you will do it all (customer service, claims, loans prolongations, collection notification). Your primary function in the collection role is to prevent late-loan through reminding Borrowers about loan due date in a friendly and timely manner, ensuring that customer will pay on agreed terms - partly (prolongation) or fully. If you’re up for a challenge that could take you places in your career, you could be ready for INOI Bank.

WHAT DO YOU DO? (Duties/ responsibilities)

• Prepare pre-collection files and assist in the collection process.
• Make outbound calls, reminds customers pay on-time.
• Evaluate the customer’s financial ability to pay on time. Provide solutions for loan prolongation, handle prolongation procedure. Control the implementation of prolongations.
• Answering customers questions on inbound calls (Loan terms\ Where to pay\ Prolongation \ Claims), send information via sms/email/Messages upon customers’ request.
• Make a full daily report to the superiors via Excel
• Had expertise of collection CRM systems, Eager to understand its principals
• Following up the result of all collections activities which have been done to see how it is successful.
• Provide feedback to Head of Operations on bottlenecks, suggest potential improvements
• Participate in testing of new approaches in pre-collection
• Follow communication procedures, guidelines and policies
• Coach the newcomers about pre-collection Roles and Responsibilities, Be as unformal leader in your professional field
• Others duties upon request

JOB REQUIREMENTS

• Good verbal / written communication skills (driven voice, good pronunciation)
•  Clear communication. Attentive to detailes,
•  Ability to handle difficult or irate customers effectively and deliver bad news.
• Able to work under pressure.
• Applicants with experience in similar area (banks, debt Collection companies, etc.) are preferred.

Additional Information

If we sound like a fit and you’re ready to start an exciting career with an INOI bank that encourages employee growth, apply today!

We look for bright, energetic, motivated individuals who are interested in learning and developing their career.

Location: Acacia Estates Offices, Plot No. 84 Kinondoni Rd, Dar es Salaam 14110

Working hours: Monday to Friday from 9:00 am to 6:00 pm

Career path:   Collection or Customer service Team Leader