Job Description

The Call Center Agents position at Onfon Microfinance involves the following responsibilities:

• Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
• Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
• Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
• Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
• Adherence to procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

To qualify for the Call Center Agents position, candidates must meet the following requirements:

• Bachelor’s degree in a related field.
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili (spoken and written).

To apply, candidates should:

• Send their CV to: cv@onfonmicrofinance.co.tz