Job Function

The Branch Manager for a Freight Forwarding branch office is responsible for overseeing and managing all operational and administrative aspects of the branch. This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.

Key Performance Areas

Leadership and Team Management:

• Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, and performance management.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

Operations Management:

• Support in setting up the branch resources, systems and processes.
• Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
• Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
• Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity.

Sales:

• Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
• Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
• Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.

Customer Service:

• Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
• Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.

Financial Management:

• Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
• Review and analyse financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
• Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.

Other

• Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that team members are developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned.

Qualifications and Experience

• Bachelor's degree in business administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus.
• Proven track record and recent experience (7+ years) in freight forwarding, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.

Behavioral Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Presenting and Communicating Information
• Analysing
• Learning and Researching
• Creating and Innovating
• Formulating Strategies and Concepts
• Achieving Personal Work Goals and Objectives

Technical Competencies

• Advanced Budgeting and Cost Management Knowledge and / or Skill
• Advanced Business and Operations Management Knowledge and / or Skill
• Advanced Financial Planning Knowledge and / or Skill
• Advanced Client/Customer Liaison Knowledge and / or Skill
• Advanced Continuous Process Improvement Knowledge and / or Skill

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.