Location: Dakawa, Morogoro Region

KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

Financials – 30%

•      Financial revenues Customer – 30%

•    Portfolio creation and management of customer relationship

Business Efficiency & Controls – 30%

•      Quality of Loan portfolio.

•   Speed of execution and meeting deadlines

•   Effectiveness of the unit structure and systems (policies, processes, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.

People – 10%

•    Quality of leadership experienced to ensure high productivity

•   Adequacy of personal and staff competence

MAIN ACTIVITIES

• Accountable for branch loan portfolio to maximize value of service, business relationship, sales to new and existing customers.
• Properly motivate and work with branch staff to ensure that there is consistency of approach across the areas of business operations.
• Ensuring delinquency management of all branch loan officers portfolio and initiate necessary steps against customer as per VFP lending policies and procedures.
• Set performance objectives for staff, measure performance as per set objectives and standards and review performance appraisal for all staff under your supervision.
• Liaise with the Finance department for a quick updating of clients’ accounts
• Compliance and risk management
• Ensuring that standing rules, procedures and regulations are observed by branch staff when providing services.
• Provide for ongoing mentoring and coaching for the branch staff
• Build and maintain good customer network relationship with both internal and external customers
• Manage customer credit files and monitor the credit granting and updating process
• Perform any other duty as may be assigned by the supervisor and senior management

KEY RESULT AREAS

Perspective:   People

Measurement Dimensions:   

1.     Employee retention – 80%
2.     Competence development – 75%

Perspective:   Customer Focus

Measurement Dimensions:

1. Outreach (number of Customers)
2. Size of Portfolio
3. Value of Disbursement
4. Value of Collection
5. Customer Complaints Resolutions-100%
6. Social Indicators

Perspective:  Business Efficiency & Controls

Measurement Dimensions:

1. Risk Controls adherence
2. Turn Around Time (TAT)
3. Reports and meeting Deadlines
4. Portfolio at Risk(PAR) 30 days- 5%
5. Non-Performing Loan ratios- 1%
6. Number of customers in arrears

Perspective: Financial Revenues

Measurement Dimensions:

1.  Net Interest Income
2.  Fee income

COMPETENCE REQUIREMENTS

• Technical skills to effectively perform or guide performance of Lending activities/tasks in a manner that consistently produce high quality of service.
• Knowledge of microfinance products and especially micro leasing, agricultural loans, solidarity group lending etc.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture in the branch. Leadership to optimize employee productivity and to manage changes.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge and experience in microfinance industry and its dynamics.
• Organization development to effectively manage teams for optimal performance.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Eight years’ experience in microfinance institution or a bank with focus on credit operations
• Four years’ experience in supervisory management especially branch or credit & lending activities.
• Relevant professional qualifications such as accounting, banking, law.
• University degree or equivalent. MBA will be an added advantage