Branch Manager
| Location | Dar es salaam, Tanzania, United Republic of |
| Date Posted | April 16, 2020 |
| Category | Administration Management |
| Job Type | Full-time |
| Currency | TZS |
Description
Job Summary
We seek to hire a qualified candidate for the position of a Branch manager
- Minimum Qualification: Bachelor
- Experience Level: Management level
- Experience Length: 8 years
Job Description
MISSION
The Financial inclusion Department is responsible for product development, business growth and quality, Deposit mobilization, marketing and alternative channels.
To provide world class financial solutions to our customers, with a view of earning the best returns for the shareholders.
DECISION MAKING & ORGANISATIONAL ENVIRONMENT
Reports to: Senior Manager - Branches.
- Internal relations: Head of Financial inclusion, Senior Manager - Branches, Business Development Manager, Back and Front office teams, Branch business team, marketing team.
- External relation: Clients/prospect/market leaders and association/market authorities (public or private), Company’s Partner/supplier, Public administration at the local level/banks, External auditors, Auctioneers and court brokers.
MAIN RESPONSIBILITIES AND TASKS
1. Commercial activities
- To participate in the definition of the branch objectives, to make sure they are known and understood by him/her and the branch staff
- To organize prospecting and communication actions in the intervention area of the branch (markets and commercial areas) by assigning tasks and targets to Senior Relationship Officers, so that objectives and targets are reached in a timely manner (qualitative and quantitative results both on deposit and lending sides), and by participating personally to such actions notably when they involve market authorities, representatives of association or other informal group leaders among clientele
- To identify clients’ needs and propose new products/services to the management of the company (field visits, regular meetings with Business staff) and to maintain on-going market intelligence activities with special attention to competition.
- To monitor the results of business activities, to analyse them with staff, supervisor and to propose corrective actions or new initiatives that may support the achievement of objectives.( Business growth and quality)
2. Lending activities
- To develop the overall branch portfolio in accordance with targets set by the management, both in terms of quantity and quality.
- To make sure that loan applications and loan appraisals are processed according to the company’s standard (cf. policies, procedures and guidelines), with special regard to completeness of documentation (both for paperwork and for data processing in the Management Information System – MIS)
- To chair the loan committee meetings for decision making on loans (approval, conditional approval, adjustments in terms of loan features, decline). If loan committee chairperson’s role is assigned to some supervisor, ensure a regular review of decisions made to assess adherence to policies, procedures and guidelines (including environmental and social policy), and take corrective action if needed.
- To monitor the loan portfolio and to follow the timely repayments by using the ad-hoc reports, and to organize and follow results of recovery actions in case of late repayments.
3. Savings and deposits activities
- To ensure that deposits products and services are marketed in the branch and in the field, and that quantitative and qualitative results are met in a timely
- manner.
- To ensure that the client registration process and account opening process are run in line with policies, procedures and guidelines (both paper work and data processing in the MIS), with special attention to be given to Know Your Customer – KYC and Anti Money Laundering Policy
- To ensure regular reviews of cash flows on the deposit accounts for AML purposes; to report to the (Compliance Officer) should any suspicious behaviour be noted.
4. Human Resource management.
- Make sure that the Branch staff adhere to the Human resource policy and code of conduct.
- Identify the Human resource gaps and recommend for recruitment.
- Coaching and training Branch staff according to the identified needs.
- Identify staff capacity gaps and recommend for appropriate training.
- Manage staff performance according to the set standards by the bank.
- Providing leadership to subordinates, mentoring and grooming them for higher positions in the Bank.
- Continuously appraising subordinates on their performance and actual carrying out of staff Performance Appraisal exercise when due.
- Responsible for staff discipline training and administration at the Branch
- To monitor use of assets (water, electricity, stationery) and arrange settlement and retirement timely.
- Responsible for provision and reporting portfolio delinquency and corrective actions thereto
5. Cash Management activities
- To ensure that the branch always handles sufficient liquidities in order to guarantee a smooth processing of transactions (e.g. withdrawal on deposits, loan amounts withdrawals), while keeping below the maximum authorised amount. To ensure that such liquidity level is anyhow not in excess considering expected in-flows and out-flows, and in such a case operate deposit with partner bank(s) to limit exposure to robbery and to maximise return of liquidities.
- To ensure that the safe custody of the branch cash at all time, with all cash handling procedures and policies well followed.
- To ensure that the daily client cash transactions at the teller counter are performed in line with the cash management procedures (e.g. management of in- and out-flows between tellers, between teller’s tills and main vault), and that clients cash deposits and withdrawals are handled by tellers in line with the said procedures
- To perform daily checks of the cash in hand at the tellers’ level and at the main vault level
- To document any cash in excess or shortage, and to refer when applicable to the operation Department.
- To ensure that the management of critical keys (strong room, safe) is handled as per procedures and that any change in keys’ custody is documented as per procedure
- To manage the petty cash in the limits stated by the management, in order to ensure a smooth supply of the branch in terms of miscellaneous supplies of goods or services; to report regularly to Operations and Finance Departments of the use of funds.
- To manage the relations with the partner bank’s (or banks’) branch (es), i.e. signature of cheques with special attention to the delegation rules as established by the management. To ensure that any fund transfer from or to the partner bank is ensured with respect to procedures (e.g. mandatory use of a fund transfer company services beyond a given threshold)
- To plan the overall branch activities (or apply the standard plan as established by management) i.e. scheduling loan committee meetings, weekly meetings with the branch staff, specific meetings with such or such type of staff or individuals according to needs, mandatory cash controls, level of improvised field visit to ensure, data processing for reports, training on innovations or refreshment on existing topics, etc. (and to ensure a strict follow-up of such schedules)
- To participate in regular management meetings held at the head office level
- To develop a structured knowledge of small businesses developmental issues , for an improved performance of the branch and of the company
- To perform any other duties as my be assigned by Superior
PERFORMANCE CRITERIA
A Branch Manager shall have;
- Ability to meet objectives (quantitative and qualitative) determined by the Financial Inclusion
- Department
- Ability to represent Letshego Bank Tanzania in the intervention area by demonstrating professionalism and dynamism, and to develop a valuable knowledge of his/her intervention area, gaining respect and confidence from the clientele
- Ability to communicate clearly with clientele, staff under supervision and management at the head office level, both orally and in written
- Ability to apply and make apply by staff the official policies, procedures and guidelines
- Ability to anticipate, identify, and analyse issues that may hamper the development of the branch
- Ability to ensure a regular and transparent reporting to higher ups, and to propose new initiatives for the overall business development
Education level:
- Bachelor Degree/Advanced Diploma in Accounting, Marketing, Business Administration, Sociology
Work experience required (domain and number of years):
- At least 3 years’ experience working as Branch Manager/Senior Relationship Officer/deputy branch manager in banking industry or commercial institution
- At least 2 years worked as Senior Relationship Officer/Manager with Letshego Bank (T) Limited
- At least 3 years worked as Recovery Supervisor in Letshego Bank (T) Limited