Job Purpose

Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking​​​​​​​

Key Responsibilities/Accountabilities​​​​​​​

Telling

• Attend to cashing of cheques, savings withdrawals etc, according to laid down procedures.
• Accept cash and cheque deposits, following laid-down instructions.
• Ensure that all items cashed are within laid-down limits and refer items exceeding limits to the appropriate area for authorisation.
• Ensure that items cashed are technically correct and signed, according to laid-down instructions.
• Ensure that all cashed items are correctly recorded.
• Record details of cash breakdowns for all major change transactions as well as cheques and other items cashed.

MoneyGram

• Attend to Send and Receive transactions, according to laid-down instructions.
• Accept cash for Send transactions, according to laid-down instructions.
• Ensure that all Send and Receive items are within laid-down limits and refer items exceeding limits to the appropriate area for authorisation.
• Ensure that Send / Receive items are technically correct, according to laid-down instructions.
• Ensure that Send / Receive transactions are captured on the MoneyGram system.
• Ensure that the relevant type of identification is produced when accepting a Send/Receive transaction, according to countries Operational Limits
• Complete the Agents Only section on the Send / Receive form after processing transaction
• Ensure that the relevant suspense accounts are Debited / Credited for every Send / Receive transaction.
• Ensure that reference numbers are captured when debiting / crediting the relevant suspense accounts.
• Print a receipt for all Send / Receive transactions on the MoneyGram system.
• Recover fees, where applicable.
• Assist with the balancing of suspense accounts when required by Treasury Department.
• Sort Send / Receive forms into laid-down sequences.
• File Send / Receive receipts and forms with the relevant reports.
• Read Special Alert Circulars and Messages on the MoneyGram system.
• Call MoneyGram Toll Free Number for any query on MoneyGram.

Control of cash

• Ensure that all laid-down instructions regarding the handling, locking away and security of cash are adhered to.
• Ensure that own cash holdings are kept within prescribed limits.
• Count and balance own cash daily.
• Report all differences in cash daily.
• Sign the locking away register daily.
• Ensure that no unauthorised items are held as cash.

Reactive Selling

• Identify cross-selling and migration opportunities and sell products / services reactively.
• Participate in tactical sales / marketing activities as required.
• Ensure that targets are met.

Routine

• Sort vouchers into laid down sequences and place in waste receptacles on completion of each transaction.
• Recover unpaid items fees, where applicable.
• Ensure that Duty of Care requirements are adhered to.
• Read special alert circulars.
• All duties to be completed within normal working hours.
• All overtime is to be authorised on the sign-on sheets by the Branch Manager.
• And any other duty assigned by the Branch Manager

The follozing reports must be actioned :

• BPW2019D Cash Transaction Report.

MoneyGram

• Send Transaction Report
• Receive Transaction Report

Preferred Qualification & Experience

• A university degree in any relevant field
• knowledge of the bank’s products and services will be an advantage
• Ability to communicate fluently in English will be an advantage

Knowledge/Technical Skills/Expertise

• Self motivated
• Good listening skills
• Well articulated
• Customer service orientated
• Good verbal and written communication skills
• Ability to remain calm under pressure - resilient
• Methodical, organised, accurate and pays attention to detail