JOB DETAILS:
The People’s Bank of Zanzibar Limited was established in 1966 under Cap 153 of the Zanzibar Companies Decree. Its primary function is to carry on businesses on commercial banking both in Conventional and Islamic Banking Services in all its branches and departments within the United Republic of Tanzania, Dar es Salaam, Dodoma and Mtwara with power to receive deposits, invest lend money and other related banking services.

PBZ is 100% owned by the Revolutionary Government of Zanzibar under supervision of the President’s Office, Finance and Planning. The Bank is currently undertaking expansion of its network on products and services and thus hereby invites applications from qualified and energetic Tanzanians.

POST: BANK OPERATIONS OFFICER – 7 POSTS.

DUTY STATION: Unguja -2 Post, Pemba-2 Post, Mbeya –1, Morogoro -2 Post.

Minimum Qualifications, Experience and Competency.
• Holder of Bachelor Degree of Banking and Finance, Islamic Banking or its equivalent and related qualifications. ii. Computer literacy in MS Office, Word Processing, Spreadsheet, Data Base and other packages shall be considered.
• Professional qualifications shall be an added advantage.
• Strong knowledge on Banking products, analytics and regulatory requirement.
• Exceptional Customer Service and Communication Skills (both in Kiswahili and English).
• Strong interpersonal skills to build rapport with customers and colleagues.
• Able to work independently, effective, efficiently in fast paced environment while maintaining accuracy.
• Flexibility to work anywhere.
• Age limit of not more than thirty-five (35) years as at the date of this advert.

Main Duties and Responsibilities:
• Process customer transactions with precision, including deposits, withdraws and transfers.
• Manage customer accounts, ensuring accuracy in account opening, maintenance, and closure procedures.
• Oversee cash vault operations, including balancing cash drawers and ordering currency shipments.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering banking solutions.
• Maintain compliance with bank policies, procedures, and regulatory requirements. vi. Generate reports on operational performance, transaction volumes, and compliance metrics.
• Collaborate with team members to identify process improvements and enhance operational efficiency.
• Stay updated on banking regulations and industry trends to ensure adherence to best practices.
• Maintain, control all Branch GLs account, ensuring accuracy and compliance with accounting standards.
• Verify entries in registers to ensure completeness and accuracy in records.
• Assist in regulatory audits and examinations, ensuring compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
• Carry out other related duties as assigned by a supervisor contributing to the overall efficiency and effectiveness of Banking Operations.
• Perform any other official duty as assigned by the supervisor.

1. Terms of Service: Permanent Employment