JOB DETAILS:
Key Responsibilities:
• Work with clients, users and stakeholders to document business processes and requirements and discover opportunities for to solve problems through technological advancements.
• Generates a strong pipeline of automation opportunities including business case and assesses them objectively to find the right candidate process.

• Translates business processes and requirements into implementable design using creative and innovative approaches to building robust solutions that facilitate automation of identified processes.
• Prepares and avails all documentation following successful opportunity assessment.

• Works on custom automation solutions to support client requirements.
• Implements project management framework and methodology for automation Implementation.

• Supports project managers in a pro-active manner to deliver project tasks on time in a high quality.
• Helps client teams to manage change management and communication, interact with business teams and other stakeholders.
• Implements automated system and / or application improvements with measurable results in revenue, and / or quality.
• Programs, configures, and integrates new technology into an existing system and / or application.
• Provides technical direction and support/training to more junior engineers.
• Assists in planning, organizing, monitoring, and oversight of all phases of test automation.
• Prepares technical Advice on current platform, technology adoption and technology roadmap to clients.
• Develops and documents process for client automation and development projects.
• Provides ongoing maintenance of deployed solutions including responding to escalated service desk tickets, troubleshooting, and debugging any issues with deployed solutions.
• Actively participates in design and code reviews from functional teams.
• Actively works with external clients to optimize the automation performance to deliver contracted KPIs.
• Assists in scheduling and defining resource needs for testing.
• Builds proof of concept examples and maintains sample solutions for training purposes.
• Leads the auditing of all current lab processes to identify opportunities for further automation.
• Develops and executes performance test scripts specific to business requirements.
• Takes lead in developing resilient continuous integration and delivery of automation pipelines.
• Performs/leads test execution for both project and support related activities.
• Explores and implements new ways to automate systems and / or applications.
• Performs any other related task as required.

Knowledge and Attributes:
• Seasoned proficiency in maintaining automation systems and / or applications.
• Seasoned understanding of computer programming and software development.
• Ability to troubleshoot technology and perform complex system tests.
• Strong problem-solving skills.
• Excellent organizational skills and attention to detail.
• Creative thinking skills.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Ability to keep up with the latest technologies.
• A desire to continually upgrade technical knowledge.

Academic Qualifications and Certifications:
• Bachelor’s degree in computer science, computer engineering, information technology, or relevant field.
• Programming/scripting languages such as Python, Java, or C# preferred.
• Microsoft Certified: Power Automate RPA Developer Associate (essential).
• Microsoft Certified Power Platform App Maker Associate (essential).
• Microsoft Power Platform Functional Consultant Associate (essential).
• Microsoft Certified Power BI Data Analyst Associate (desirable)
• Microsoft 365 Certified Fundamentals (desirable).

Required Experience:
• 3 to 5+ years of experience designing, executing, and supporting automation solutions.
• Experience with one or more cloud service providers. Microsoft is preferred.
• Seasoned experience with app development, robotics, AI and machine learning.
• Seasoned understanding of software development lifecycle (SDLC) processes and methodologies.
• Seasoned project management experience.
• Seasoned knowledge of continuous integration and deployment (CI/CD) concepts and tools such as Jenkins, GitLab CI/CD, or Azure DevOps.