JOB DETAILS:

Department: FIELD OPERATIONS
Reports to: CAMP MANAGER and OPERATIONS MANAGER

Position Summary:
As an Assistant Camp Manager your role is to assist the camp manager in ensuring that the camp systems, facilities, activities, and staff work together in a smooth, safe and harmonious manner so as to ensure that guests have a memorable stay.

Job Description (Duties and Responsibilities);
To include, but are not limited to;
• Assist in answering any inquiries pertaining to camp policies and services and resolve guests, visitors, or client’s complaints.

• Lead, manage, teach, and coach camp teams, including support members, food services, housekeeping, laundry, maintenance, and other team members.
• Assist in performance management to ensure efficient operations and adherence standards, policies and procedures.
• Greet and briefing basic information to guests, visitors, or clients
• Assist in resolving customer complaints or problems.
• Assist in Managing guest services and activities
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Assist in Coordinating front-office and Back of House activities of the camp with Central office
• Assist in monitoring petty cash activity of the camp
• Assisting in oversee assigned duties of staffs to ensure safety or compliance with rules.
• Document organizational or operational procedures.
• Assisting in managing movement of staffs according to company policy
• Other duties as assigned by the Camp Manager, Operation manager and Managing Director.

QUALIFICATIONS
• Minimum 2 years’ experience as in hospitality industry
• Previous experience in bush camps will be highly valued
• Studies according to the position
• High level of English speaking
• Leadership skills, guest oriented, strong communication skills
• Team-orientation, loyalty and excellent leadership skills
• Flexibility, commitment, dedication, and reliability
• Good manners and a positive attitude
• A hospitable and service-oriented attitude
• Age in between 30-45 yrs old.

If you meet the requirements and interested in this exciting opportunity, please send yourapplication and resume in only one Pdf document to info@embalakaicamps.com.