Area Business Manager
| Location | Dar es Salaam, Tanzania, United Republic of |
| Date Posted | January 7, 2023 |
| Category | Management |
| Job Type | Full-time |
| Currency | TZS |
Description
What you would be expected to do:
Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.
Training of Energy Officers:
Provide training to the Energy Officers: on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully assisted and managed professionally, demonstrating integrity, ethics, and professionalism while dealing with customers.
Provide role clarity to Energy Officers:
Provide complete clarity to Energy Officers related to their day-to-day tasks, sales & collections plans, routes and targets; this includes ensuring Energy Officers have a pre-arranged sales route/area to sell in, they demonstrate and sell Sun King products, and they have the confidence to present and resolve basic customer queries on the spot. They have access to the Area Business Manager in case of questions and concerns.
Daily field visits:
Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues the Energy Officers face and report them to your Regional Business Manager weekly. Ensure that the first five sales of each Energy Officer are made along with the Area Business Manager in the area by each Energy Officer to ensure that each Energy Officer fully knows the core sales and collection process.
Work with Energy Officers:
Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training weekly and drive EO engagement. This includes doing night activations from 6.30 PM to 9.00 PM, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
Exceed your sales & collections targets:
Meet or exceed sales and collection targets established on the 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and confirmed with your Regional Business Manager.
Drive robust field sales processes:
Review collection progress with your team daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults.
Resolve customer issues:
Provide world-class assistance to your customers regarding product delivery, training on using and making payments, installation, and after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
Review meetings with Energy Officers:
Conduct weekly table meetings with Energy Officers and ensure that you have a Regional Business Manager present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organise the meeting to have maximum attendance and progress. Recognise outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
Grow Retail presence:
Ensure the retail network in your Area grows with the help of an Area Retail Coordinator hired under you. Ensure all retail-related activities are followed per process, and the base of high-selling retailers grows exponentially within your area of operation.
You might be a strong candidate if you:
- Hold a Degree or Diploma in any educational background.
- Have at least two years of field sales experience in the same area. Preferably having worked in Micro-Finance, Banking or Telecom field sales roles.
- Are passionate about working with rural consumers and resolving their issues.
- Are process-oriented and able to work independently and lead the area.
- Driven by the social mission to provide energy to consumers and employment to rural communities.
- Good communication skills, ability to build and lead large Field Sales Executives teams.
- Can clearly and straight to the point communicate with fluency in both written and spoken English and Kiswahili
- Are familiar with the town or city in which the job is located
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Sun King Academy.