1. Role Objective

• To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.

• Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required.

2. Duties and Responsibilities

Area of responsibility

1- Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.

2- Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.

3- Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.

4- Work in close co-operation with airport teams to minimise impact of disruption on customers and technical support.

5- Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.

6- Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests.

7- To carry out any other duties assigned by management.

Education & Experience :

• Two years college diploma in any discipline
• OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School certificate.

Special Skills & Knowledge:

• Required: Proficient in English (Spoken & Written) Desirable: Additional Language skills.
• Proficient in MS Office
• Good Communication/Interpersonal skills
• Advanced GDS skills and technical knowledge and understanding

Business Understanding General understanding of the role is desirable