The UAP Old Mutual Group comprises of three key players ; Faulu Microfinance Bank, UAP and Old Mutual, resulting in one of the largest financial services groups with a growing footprint in East and Central Africa, with operations in Kenya, Uganda, Tanzania, South Sudan, Rwanda and the Democratic Republic of Congo.

The Group now offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Banking, and Savings.

As part of the larger Old Mutual Network,  the UAP Old Mutual Group offers broad career growth prospects for employees both regionally and globally.

Introduction...

Responsible for providing functional support to business at all times and ensuring smooth running of administrative and operational matters of the business

Minimum Requirements...

• Bachelor’s degree holder in any field

• 2 Years’ experience in office administrative work

Job Specification...

1.     Key objectives for the position

The following key outputs are required from this role:

• Receive and respond to all the incoming calls and maintain detailed records of all the issues, especially those not addressed satisfactorily
• Attend to all incoming clients and refer them on who should assist
• Assist in ensuring that necessary regulatory business licenses are valid at all times
• Coordinate day-to-day office administrative issues; office cleanliness, equipment functions for efficiency
• Receive, stamp and distribute mail within the office for further action
• Manage general office stationery re-order levels and request for office equipment’s when need arises
• Maintain reception cleanliness and tidiness
• Assist in compiling monthly /quarterly reports
• Assist in entering motor stickers into TIRA MIS system
• Perform other duties as instructed by Management

1.     Deliverables (work elements)

The following detailed outputs are required from this role;

• To build sustainable relationships and trust with all walk-in customers who come and call the office through open and interactive communication
• 3.     Key competencies

The following key behavioural competencies are required to be successful in this role.

• Good Computer skills in MS Word, Excel and PowerPoint
• Customer focused
• Good interpersonal skills
• Speed and accuracy
• Honesty
• Reliable and dependable