Branch Manager

at UAP Old Mutual Group
Location Dar es salaam, Tanzania, United Republic of
Date Posted March 7, 2020
Category Administration
Insurance
Management
Job Type Full-time
Currency TZS

Description

The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings  as well as Faulu Microfinance Bank  forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and  Rwanda.

We are rooted in our purpose of “Championing Mutually Positive Futures Every Day” and believe that a great customer experience is anchored in a great employee experience.

Job Summary

Reporting to the Manager – Branch Business, the job holder will develop and grow the business by driving a good relationship between Clients, Agents, Brokers and Banks in region in a manner that ensures achievement of set business targets.

Key Responsibilities:

  • Direct and control the branch team to ensure that they are appropriately motivated and aligned so as to achieve company’s objectives.
  • Raise the company’s profile and enhancing its visibility by positioning it strategically in the Industry through Brand Positioning and Brand Building
  • Develop effective branch marketing strategies by creating a sustainable and comprehensive sales and marketing plans.
  • Analyze customer research, current market conditions and competitor information at UAP Branch.
  • Support Branch in establish innovative processes to manage existing customer expectations
  • Ensure standardized services to all customers from Underwriting to Claims
  • Growing the company’s portfolio through mining of new and existing clients.
  • Facilitation in product development.
  • Support Branch staff in recruitment, training and development of a robust sales team.
  • Reviewing attrition and assisting in designing retention strategies.
  • Maintaining effective communication by establishing healthy PR with customers, management, internal departments in accordance with corporate strategy.
  • Handle branch quotations based on proposals and requests to source business and satisfy customers
  • Daily servicing of clients to nurture the relationship between the company and our customers
  • Conduct branch market intelligence to get information
  • Provide support services and training to agents, DSF and Banks partners
  • Public Relations – adverts, entertaining media houses to keep clients happy

Minimum qualifications and Work Experience

  • Degree in Sales and Marketing/Insurance
  • Progress towards CII
  • At least 4 years’ experience in marketing insurance products and managing visibility of company brand