Position Overview

Join our team as a Mass Market Merchant Officer and grow with us. We are seeking candidates with a University Degree in Business Administration, Social Science, or a related field, and at least 2 years of work experience, particularly in marketing, sales-related roles, or customer service.

Core Responsibilities

• Coordinate and monitor merchant acquisition efforts to align with company goals and timelines.
• Plan and execute targeted market attacks to onboard mass market merchants efficiently.
• Collaborate with internal teams, external partners, and contractors to track progress and resolve onboarding bottlenecks.
• Conduct field visits to engage merchants, provide training, and address onboarding concerns.
• Support on-ground teams during campaigns by distributing materials, setting up kiosks, and coordinating logistics.
• Ensure proper merchant branding in collaboration with the Trade Marketing team.
• Track KPIs related to acquisition efforts and provide regular performance updates to management.
• Maintain consistent communication with all stakeholders to ensure seamless operations.
• Keep accurate records of onboarding progress, team output, and third-party contributions.
• Share field insights to inform and support strategic merchant acquisition decisions.
• Take on additional duties as assigned, showing adaptability and dedication to company objectives.

Core Competencies

• Excellent communication and interpersonal skills.
• Eager to find flaws in a process for improvements.
• Ability to work in a goal-oriented environment.
• Problem-solving and customer satisfaction orientation.
• A team player, able to work well in multicultural environments.
• Able to build relationships quickly and retain them.