JOB DETAILS:

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Permanent contract provided with 25% local social security contribution.
• Additional reward model including financial, travel, health & wellbeing, and lifestyle.
• Hotel accommodation provided with full living package.
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT THE ROLE

• You will handle check-ins, check-outs, room assignments, and guest inquiries, ensuring prompt and courteous service.
• Oversee daily operations, including answering phones, managing reservations, and handling administrative tasks.
• Assist with scheduling, training, and performance evaluations of front desk staff.
• Address guest complaints and issues, ensuring guest satisfaction and positive guest experiences.
• Maintain records, prepare reports, and assist with other administrative tasks as needed.
• Work with other departments (e.g., housekeeping, sales, accounting) to ensure smooth operations and positive guest experiences.
• Ensure adherence to hotel policies, standards, and procedures.
• Provide leadership to front desk staff, ensuring they provide excellent customer service.
• Assist with training and development of front desk staff, including performance reviews and disciplinary action.
• Maintain clear and effective communication with guests, colleagues, and other departments.
• Ensure the front office area is well-maintained and tidy, and that all necessary supplies are available.

ABOUT YOU

• More than 5+ years experience in hospitality industry, ideally within a leadership role.
• Previous experience working within a fast- paced 5* hotel environment
• Strong motivational skills and ability to successfully lead a diverse and cohesive team
• Exceptional interpersonal skills and attention to detail.
• Polite, pleasant demeanour with a neat appearance.
• Possesses creativity, professionalism, and human resources management capabilities.
• Capable of handling pressure and resolving guest requests and complains.
• Ability to coordinate and prioritize tasks such as cost management while maintaining operational standards.
• High ethical standards and integrity.
• Strategic thinking and planning capabilities.