JOB DETAILS:

Job Purpose:

The job purpose of a Branch Supervisor typically revolves around ensuring the smooth and efficient operation of their assigned branch while achieving organizational goals.

Responsibilities of a Branch Supervisor 

Sales Management

• Oversee and drive sales targets for the branch.
• Monitor and analyze sales performance and provide actionable insights for improvement.
• Develop strategies to enhance customer acquisition and retention

Team Supervision

• Manage and guide the branch team, ensuring efficient operations
• Train, motivate, and assess staff to meet performance goals.
• Delegate responsibilities effectively while maintaining accountability

Inventory and Stock Control

• Monitor stock levels and ensure timely replenishment. 

• Coordinate with suppliers to maintain inventory accuracy and minimize shortages or overstocking.
•   Conduct periodic stock audits

Customer Relationship Management

•  Build and maintain strong relationships with customers to ensure satisfaction
•  Handle customer inquiries and resolve complaints promptly.

Operational Efficiency          

• Ensure smooth daily operations of the branch by adhering to company policies.
• Optimize processes to improve productivity and reduce costs.

  Market Knowledge and Analysis:

• Stay updated on market trends, competitor activities, and consumer preferences
• Provide feedback to management for strategic decision-making.

Qualification and Skills Required 

• Communication Skills: Good verbal communication skills (English and Kiswahili fluently).
• Stress Management: The ability to stay calm, focused, and organized under pressure, especially during busy periods.
• Time Management: Efficient time management skills help cashiers handle multiple tasks, manage queues effectively, and complete transactions in a timely manner.
• Age: 35 years+
• Willing to relocate

Preferred Experience :

• 3-5+ years of experience in a management, leadership role
• A Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Finance, or equivalent from a recognized institution

Documents Required

• Curriculum Vitae.
• A Cover Letter outlining your qualifications and experience.
• Copy of all the Academic Certificates