Customer Service Manager
| Location | Zanzibar, Tanzania, United Republic of |
| Date Posted | February 19, 2025 |
| Category | Customer Service Management |
| Job Type | Full-time |
| Currency | TZS |
Description
Hotel Verde Zanzibar – Azam Luxury Resort & Spa Job Vacancy
Position: Customer Service Manager
Location: Zanzibar – Azam Luxury Resort & Spa
Job Type: Full-time
We are seeking a passionate hospitality professional to join our team as a Customer Service Manager. In this role, you will enhance guest experiences, oversee services, and support staff training.
Key Responsibilities:
- Oversee guest services, ensuring exceptional customer satisfaction.
- Handle guest inquiries, feedback, and issue resolution effectively.
- Assist in training and mentoring front-facing staff.
- Maintain high hospitality standards in line with Hotel Verde’s core values.
Requirements:
- Experience in hotel guest relations or customer service.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage guest expectations.
Applying Instructions
To apply, please send your CV and cover letter to: hr@znz.hotelverde.com