We are looking for a Reservation Officer.
Responsibilities :

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about their reservations.
• Providing customers with information about the hotel’s accommodation options, rates, and amenities.
• Processing reservations, cancellations, and modifications using reservation software.
• Maintain organized and accurate reservation records, updating any changes or cancellations promptly.
• Ensure all reservations are processed according to hotel policies and procedures.
• Regularly review and audit reservation entries for accuracy and completeness.

• Excellent communication and customer service skills
• Diploma/Degree in Hospitality Management
• 2-3 Years of working experience in Reservation Job
• Proficiency in reservation systems and Microsoft Office Suite
• Strong problem-solving abilities
• Previous experience in a similar role is a plus