Customer Service Agent – Reservation

at Flightlink
Location Dar es Salaam, Tanzania, United Republic of
Date Posted November 26, 2024
Category Aviation
Customer Service
Management
Job Type Full-time
Currency TZS

Description

JOB DETAILS:
Key Responsibilities:
• Respond to reservation inquiries via phone, email, and online platforms.
• Confirm bookings and issue reservation confirmations.
• Manage changes and cancellations efficiently.
• Maintain accurate reservation records.
• Provide detailed service information and answer customer queries.
• Coordinate with other departments to ensure seamless service delivery.

 

 

• Handle customer complaints professionally and resolve issues promptly.

Eligibility Criteria:
• Proven two years of experience as a Reservation Officer or in a similar role.
• Excellent communication and customer service skills.

 

 

• Proficiency in reservation software and Microsoft Office Suite.

 

 

• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks under pressure.
• Warm, outgoing personality.
• No criminal convictions and must be medically fit.

How to Apply
Ready to join the Flightlink team? Follow these steps for a successful application:

1. Prepare Your Application:
o Updated CV/Resume.
o Cover letter detailing your experience and suitability for the role.
o Relevant certificates and supporting documents.

2. Email Your Application:
o Send your application to the email
o Use the subject line:
 [Position Title] Application – [Your Name] (e.g., Manager, Procurement Application – John Doe).

3. Double-Check Your Submission:
o Ensure all required documents are attached.
o Confirm the email address and subject line are correct.

Important Dates
• Application Deadline: Submit your application as soon as possible to ensure consideration.
(No specific dates provided; apply promptly to avoid missing out!)

Salary and Benefits
• Competitive salaries based on role and experience.
• Comprehensive benefits package including professional growth opportunities.

 

 

• Work with an industry leader in aviation services.
Conclusion
Flightlink is an exceptional place to grow your career and make a meaningful impact in the aviation industry. Whether you are a skilled procurement manager, a customer service expert, or a passionate sales executive, we welcome your application. Apply today and join our journey toward excellence!

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