JOB DETAILS:
Location: Lake Manyara & Serengeti National Park

About Us: At Escarpment Luxury Lodges, we offer an exceptional retreat experience in the bush. Our lodge is renowned for its exceptional hospitality, professional service and great food, with luxury accommodations, top-notch amenities, breathtaking views. We are seeking an enthusiastic and dedicated Lodge Manager to join our team and help us continue to provide outstanding service and unforgettable experiences for our guests.

Position Overview: As the Lodge Manager, you will be responsible for overseeing the daily operations of the lodge, ensuring a high standard of service, and managing a team of dedicated staff. You will be the primary point of contact for guests and will play a crucial role in creating a welcoming and memorable environment.

Key Responsibilities:
• Manage all aspects of lodge operations, including guest services, housekeeping, maintenance, and food & beverage.
• Lead, train, and motivate a team of staff to deliver exceptional service.

• Oversee guest reservations, check-ins, and check-outs.

• Address guest inquiries and resolve any issues promptly and professionally.
• Implement and enforce lodge policies and procedures to ensure a smooth operation.
• Maintain inventory and manage supplies, ensuring cost-efficiency and quality standards.

• Develop and implement marketing strategies to attract new guests and retain existing ones.

• Ensure compliance with health, safety, and legal regulations.

Qualifications:
• Proven experience in hospitality management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations effectively.

• Strong organizational and problem-solving abilities.
• Proficiency in property management software and Microsoft Office Suite.
• Knowledge of local area attractions and activities is a plus.
• Flexible schedule, including weekends and holidays.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and dynamic work environment.

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications and send by Friday 6th September 2024. Please include “Lodge Manager Application” in the subject line of your email.

Join us at Escarpment Luxury Lodges and be part of a team dedicated to creating unforgettable experiences for our guests!