ii.To analyze claims data to identify issues, support client management and underwriting by giving claims feedback, advice on product development, lesson learned, policies and product pricing;

iii.To implement claims workflow process improvements to promote operational efficiency and customer satisfaction;

iv.To address and resolve elevated customer complaints regarding claims and case management related issues to enhance customer experience;

v.To maintain computerized claims/loss recording systems to allow for proper risk analysis to be undertaken;

vi.To ensure implementation of loss mitigation strategies to improve the management of total claim cost/loss ratio to support Corporation goals;

of optimized profitability, managed growth and enhanced competitive advantage;

vii.To scrutinize claims and make necessary recommendations for payment;

viii.To undertake surveys and assessment of vehicles when required;

ix.To ascertain prices of spare parts of vehicles and their accessories with authorized dealers;

x.To participate in assessing liability for loss or damage covered by insurance policy; and

xi.To perform any other relevant duties as may be assigned by the Director General Insurance.