KEY JOB PURPOSE

Supervises workshop teams and ensure delivery of high-quality and on time delivery of serviced trucks in line with set targets.

KEY DUTIES RESPONSIBILITIES

• Ensure  that  workshop  teams  are  adequately  staffed  to  achieve  objectives  and  that technicians are aware of procedures for using new products and equipment.
• Plan  and  conduct  orientation  of new team  members  by  familiarizing them  with work surroundings, explaining working hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.
• Maintain good relationships with customers.
• Conduct audit of maintenance and workshop operations for quality review.
• Ensure  Workplace  Safety  and  Health  (WSH)  policies,  procedures  and  regulations  are followed.
• Manage team’s performance in achieving Key Performance Indicators (KPIs) and perform on-the-job coaching to team members.
• Oversee on-the-road recovery operations for truck breakdowns.
• Oversee the work of contractors to ensure safety requirements as well as operating and quality standards are met.
• Plan maintenance schedules and resources.
• Plan work activities and manpower.
• Provide technical advice and recommendations for truck recovery plans.
• Review inspection and maintenance records to ensure accurate information is compiled for reporting.
• Ensure adequate maintenance of tools, equipment and other materials in the service area.
• Perform any other related work as assigned by the Line Manager.