JOB DETAILS:
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
• Undertake psychological risk assessment for the operations of coverage and design the appropriate response measures in close collaboration with the operations and under the supervision from the Chief, Psychosocial Wellbeing Section. Such measures should include but are not limited to individual or group counselling, trauma interventions, workshops/training, raising awareness and sensitization meetings, team building or other professional forms of support.

• Ensure access for staff and family members to individual counselling either internally (with Staff Counsellors in UNHCR) or externally (by providing referrals and information about the available resources and insurance coverage) for work related issues (stress, trauma, interpersonal conflicts, harassment, and job insecurity) and personal issues (family, marital, children or finance related problems).

• Provide timely response to critical incidents in the operations under the coverage in accordance with the UNHCR SOP on Support to staff affected by critical incidents. Organizing the psychological first aid (personally, through the Peer Advisors Network in the region or other UN Staff Counsellors available in the region), assessments, referrals and necessary follow-up is undertaken and coordinated with the Psychosocial Wellbeing Section, Snr. Regional Medical Officer and relevant HR functions in the operation. Provide the guidance to the operational managers in relation to the post incident staff support as required.

• Undertake regular travels to the operations under coverage as per PWS strategic priorities and demands from the Regions.
• Implement the global UNHCR psychosocial wellbeing projects (psychological preparation for hardship assignment, end of assignment debriefing following hardship assignment, framework of support to high risk environments) and take an active part in developing the new initiatives.

• Maintain regular contact with the counselling resources in the countries under the coverage including the members of the UN Staff/Stress Counsellors Group (UNSSCG) and other local/regional mental health professionals/ resources outside the UN system, e.g. NGOs, private mental health practitioners.

• Take part in the relevant interagency working groups aimed at advancement of psychosocial support to staff in the UN.
• Collaborate closely with the Office of the Ombudsman and the Ethics Office in relation to management, training and support to the UNHCR Peer Advisors Network.
• Maintain records of individual cases in the confidential electronic case management system in accordance with the UN Confidentiality Guidelines for Staff/Stress Counsellors. Provide monthly statistics to the PWS, HQ. Ensure timely reporting on field missions, general staff wellbeing assessments and related recommendations to the Representative and the Heads of Offices and the Chief PWS. Provide input in global reports by the PWS as required

• Provide expert advice and guidance to the Representatives of the operations covered by the function and the Chief of the Psychosocial Wellbeing Section/ Staff Health and Wellbeing Service (SH&WS) at the HQ.
• Ensure the adherence to the professional standards of the UNSSCG (continuous education, registration and supervision) as well as the Code of Ethics for UN Staff Counsellors.

• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications
• Years of Experience / Degree Level
• For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
• Psychology; Clinical Psychology; Psychiatry; Psychotherapy
• Social Work; Counselling; or other relevant field.

Certificates and/or Licenses
• Registered mental health professional
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
• Demonstrated clinical experience, including case management and counselling skills for a minimum of 5 years. Working experience on prevention and response to sexual harassment in the workplace.

Desirable
• Understanding of the humanitarian work environment.

Functional Skills
• *MD – Patient case management
• *MD-Drafting clinical notes
• *WB – Ability to identify staff in distress and provide appropriate support
• *WB – Application of trauma interventions in crisis situations
• *WB – Coaching peer advisors
• *WB – Counselling
• *WB – Suicide risk assessment
• *WB-Treatment of vulnerable/traumatized individuals
• TR-Training – Virtual and face to face
• TR-Training Design and Material Preparation
• WB – Organizational Psychology and/or Psychiatry
• (Functional Skills marked with an asterisk* are essential)

Language Requirements
• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.