Lead Community Manager

We are looking for a passionate and experienced Lead Community Manager to join our client's team. The ideal candidate will be responsible for executing their Customer Success plan, engaging with our users, and fostering a sense of community within our client's platform. You will work closely with the marketing, product, and customer support teams to ensure our users have a seamless and enjoyable experience.

Key Responsibilities:

• Execute the Retention and Customer Success plan developed by the Team Lead
• Handle and resolve community-related concerns, acting as a liaison between the company and its users.
• Engage with our client's community across various channels, including our messaging platform, and social media
• Address user feedback, feature requests, and support issues, ensuring a timely and satisfactory resolution
• Create and manage community events, such as Twitter Spaces, webinars, and networking sessions
• Collaborate with the content team to develop and distribute relevant content for each user persona
• Create and manage a content calendar to ensure consistent and relevant content across all communication channels.
• Monitor and analyse key community engagement metrics and KPIs, providing recommendations for improvement
• Develop and maintain relationships with key community members, including Web3 startup founders and partners
• Stay current on industry trends, competitive landscape, and best practices in community management and marketing to ensure our strategies remain innovative and effective.‍

• Bachelor's degree in Marketing, Communications, or a related field
• 3+ years of experience in community management, preferably within the Web3, blockchain, or cryptocurrency industry
• Strong understanding of customer success and user retention strategies
• Excellent communication and interpersonal skills
• Experience with messaging platforms like Discord or Slack
• Proven ability to multitask and manage multiple projects simultaneously
• Ability to work effectively in a fast-paced, dynamic environment
• Passion for the Web3 ecosystem and a deep understanding of its trends and developments

What We Offer:

• Competitive salary and benefits package
• Opportunity to work in a rapidly growing industry and make a meaningful impact
• Collaborative and supportive work environment
• Flexible work schedule and remote work options