Job Description

ABOUT US:

Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining and developing the highly capable and qualified workforce for Tanzania Commercial Bank betterment and the Nation at large.

Position: Director of Retail and SME Banking
Department: Retail and SME Banking
Reports to: Chief Executive Officer
Level: Director
Location: Head Office Dar- Es -Salaam

POSITION FUNCTION:

Provide a wide variety of excellent retail and SME banking services to our existing and potential customers. Emphasize customer- oriented offers and modern distribution channels to stand out and provide top-notch Retail and SME banking services.

KEY RESPONSIBILITIES

Create, implement, and oversee retail and SME strategy and business plan, considering market potential, competition, capabilities, and risk tolerance.
Determine target markets and customer offers, as well as product and sales mix. Establish measurable business growth goals, management processes, and performance metrics.
Foster a service-oriented sales culture and analyse Tanzania’s potential, including physical and self-service channels.
Expand business through service outlets, agents, and partners.
Ensure compliance with bank policies, review and develop policies, operational systems, and internal controls.
Enhance customer service through process reengineering and satisfaction surveys.
Develop work plans for banking department divisions, monitor implementation and evaluation.
Maintain and optimize support systems and infrastructures.
Identify and mitigate operational and other risks within the department.
Identify and address staff training needs to improve productivity.
Implement customer retention and loyalty programs.
Build and guide motivated teams through counselling, mentoring, and guidance.

QUALIFICATIONS, SKILLS AND EXPERIENCE

Holder of Bachelor Degree in Business Administration, Finance, Accounting, Banking, Economics, Commerce and Marketing or equivalent qualifications from recognized institutions. (Master’s degree is an added advantage

A minimum of ten (10) years working experience in Banking Industry or Financial Institutions and at least two years in Managerial Position.
Strong strategic thinking and analytical skills, with the ability to translate insights into actionable plans.
Excellent communication and interpersonal skills, with the ability to inspire and motivate teams.
Deep understanding of banking regulations, compliance requirements, and risk management principles.
Experience in driving digital transformation initiatives and leveraging technology to drive business results.

These positions will attract a competitive salary package and fringe benefits Applicants are invited to submit their resume via the following link:- https://www.tcbbank.co.tz/careers Applications via other methods will not be considered. Applicants need to fill their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for authentic check & administrative Measures.

Tanzania Commercial Bank has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be sub­jected to any of the following: a security clearance; a competency assessment and physical capability assessment.