JOB DETAILS:
Job Summary:
• The Facilities Manager will be responsible for the day-to-day operations of all site services.
• facilities activities. To ensure efficient delivery and service to all internal and external customers.

• To give the highest level of customer satisfaction whilst achieving organic and financial success

Key Responsibilities:
• The primary responsibility is managing the assigned FM contract/s commercially and operationally to maximize profitability whilst ensuring quality, performance improvement, customer service delivery, and contract retention.

Project Management:
• Responsible for managing day-to-day operations of all site services
• Monitoring and Evaluation of 3rd Party service providers to ensure Quality service delivery
• Implementation of Contract and supervision of SOP and KPI in order to achieve the desired results
• Carrying out analysis and providing improvement plan to the client for operational service improvement and cost reduction
• Provide monthly report to the client and set goals for the project
• Facilitate and run periodic operational meeting and host management level meeting for contract operational review and build good business relations.
• Sourcing, supervising, and evaluating the current service delivery methods and submitting enhancement opportunities to improve quality of client service satisfaction and cost performance
• Set up integrated facility management related on site O&M program, SOP, and make sure all daily work complies with the program.

• Provide and Train Subordinates on IT tracking system to execute work orders, complaints and any related operational requests from the client and among different service lines
• Organizational representative at the client site
• Creating Corrective and Planned Maintenance plan and presenting it to the client for approval
• Utility analysis and provision of consumption trends to inform management on optimization of functions to reduce cost and minimize wastage.
• Develop and implement the energy management program to operate and maintain the building equipment at high efficiency and eliminate wastage

Operational Scheduling:
• Prioritize, delegate, and supervise the daily activities of the operations support staff
• Assist the Assistant FM Manager in the development of budgets and strategies to achieve growth plans.
• Conduct analysis of Contracts/Projects manpower efficiency levels;
• Track and report on operations Key Performance Indicators; for all assigned FM job levels
• Supervise contract managers and project administrators and data entry staff to ensure, the correctness of data entered the Microsoft Navision and accuracy of reports generated thereof;
• Coordinate FM reports on a monthly basis for assigned FM contracts.
• Manage operations administration functions including internal requisitions, leave management, report generation, documentation and support;
• Plan and deliver FM training courses to staff;
• Supervise the FM training school activities in coordination with the FM assigned trainer
• Coordinate operational health and safety with the business divisional units’ heads, and ensuring compliance to HSE work plans;
• In charge of contract’s organic growth
• Handle client queries on outstanding issues to ensure quick resolution in agreement with company policy; and
• Periodically receive and review account reconciliation statements for clients to ensure collections are conducted in the shortest possible period within the stipulated credit policy.

• In conjunction with the HR office; daily tracking and sharing of contract staffing reports and team leave management
• Support the FM sales team by attending to site surveys for prospective new clients and sharing the survey reports
• Support with preparation of tender & bid documentation during the tendering process
• Ensure monthly, quarterly, and annual service review meetings are conducted for our FM key suppliers/vendors
• In conjunction with the HR office support in team disciplinary matters in line with the company policies and procedures.
• And any other tasks assigned from time to time

Principal Outputs of this Role:
• Manpower deployment, branch/project manpower requirement and manpower efficiency reports
• Operations performance efficiency
• Customer care relationship
• Monthly FM Reports
• Commercial performance reports for business divisions, branches, units and projects
• Onboarding qualified FM subcontractors

Authority:
Refer to Gardaworld Authority Matrix.

Accountability
• The Facilities Manager – Operations Support is accountable to the Facilities Management, for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs

Competencies:
• Strong leadership skills with hands-on capability and management style.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
• A forward planner with clear focus, well-organized, detail-oriented and able to multi-task
• Have a high sense of accuracy, attention for detail and with strong analytical ability.
• Business acumen, strategic thinker with ability to make sound decisions for the business
• Have good numeracy, problem analysis and reporting skills;
• High moral standing with impeccable integrity; and
• Ability to grow, support and develop talent within the department

Qualifications & Experience:
• Diploma/certificate in business management, hospitality, statistics, or any other relevant field
• Minimum Eight (3) years’ experience in a similar role with at least three years in a supervisory role in the service industry in a labour-intensive environment.
• Excellent Computer skills. Experience working with ERP Systems (Microsoft Navision is an added advantage)
• Understanding of financial reporting in decision making.